Sunday, May 9, 2010

FTD FAIL

Dear FTD,

I greatly appreciate your lack of customer service or support. Please know that you have lost a customer and gained bad word of mouth. Enjoy....

Thanks,
Alexis

* Please see email below from FTD sent at 5:49pm the Saturday before Mother's day when I ordered the flowers on Wednesday. Also please note that they didn't even bother to call.

PPS. Here are all the other People who are not happy with you today, on Mother's day. http://search.twitter.com/search?q=FTD+mother%27s

custserv@ftd.com

to me
show details 5:49 PM (22 hours ago)

Please accept our sincere apologies. Despite our best efforts, due to exceptionally high seasonal demand with
our member florists, we regret we were unable to fill your order as requested.

We very much appreciate your business and would like to offer you $10 dollars off your existing order to be delivered on or before Monday, May 10th.

We truly understand how important each order is to our customers, and sincerely apologize for any inconvenience this may cause. Please reply to let us know if you would like to cancel your order, or have it delivered on or before Monday, May 10th.

Aimee Baldassaro
VP Customer Care

Email us via this link:
http://www.ftd.com/custserv/email.epl?type=email&AID=orderinquiries&nextpage=orderinquiries

Call us:
1-800-SEND-FTD (1-800-736-3383)
(Toll-free in the U.S. and Canada)

1-630-719-7756
(Outside the U.S. and Canada)

Shop with us:
www.ftd.com

1 comment:

tim reardon said...

This happened to me to. I will never, ever, ever buy anything from FTD again. I have never been so upset. My 80 year old grandmother will get nothing tomorrow for Mothers Day and she will be absolutely devastated! I'm going to CNN and the newspapers. This company should not be allowed to be in business.