New England Dessert Showcase Fail

Back-story

2 months ago I saw on Living Social a deal for half off the New England Dessert Showcase on Sept 18th, 2010. I was very excited because my boyfriend's birthday was coming up and I thought it would be an amazing surprise for him. He has a major sweet tooth.
So I purchased 2 VIP tickets which was supposed to include admission to the showcase, 2 VIP gift bags, and admission to a VIP party the night before.

So here's what happened...

Yesterday, Saturday September 18, me and 10 other friends headed down to the showcase that was supposed to start at noon. On our way there (a little after noon) a friend called me and told me that the line was over 400 people deep and they hadn't opened the doors yet. We got there and she texted me to say the line was moving so we rushed upstairs. To our surprise the line was going all the way from the Copley Westin in the Prudential Center. A very very long line. We figured since it was moving we would just go a head and wait in line.

That was not to be. We got in line and a hotel person came up to tell us it would be a 2 hour late the show was OVER SOLD and OVER CAPACITY. It would be a 2 hour wait. A guy walked by at the same time and said don't bother it sucked, too crowded, and is a waste of time. So guess what, my boyfriend who had been excited for 2 months to go to this event, could not go and neither could me or any of my friends. The chances of an over capacity event having any dessert left after a 2 hour wait was definitely slim to nothing.

So dear ANTHEM GROUP here is what you HAVE TO LEARN FROM THIS EVENT
a. DO NOT OVERSELL YOUR SHOW
b. Sell tickets in wave time slots or extend it to 2 days
c. Tell people to purchase tickets there and when the show is sold out it is sold out. So that all of the people who PRE-PURCHASED tickets don't get left with a ticket and NO DESSERT
d. Do not put tickets on LIVING SOCIAL and GROUPON without a cap. YOU WILL SELL OUT AND OVER SELL.
e. You better issue refunds to every single person who was not able to attend this event due to your under planning and over selling.
f. Apologize to the Copley Westin for what you put them through, not a single person going was happy and a fair amount of people were rude to them. I didn't see a single person for you company come out and apologize.

In conclusion, I vow to ensure Anthem Group will be hearing fro me every day until I receive a refund for a very disappointing event. And I will never ever go to a single Anthem Group Event. Ever.

So thanks Anthem for ruining what was supposed to be an amazing birthday for a true sweet tooth.